FAQs

Frequently Asked Questions

How do I choose the right diamond blade or bit for my material?: The correct tool depends on the material (porcelain, granite, marble, concrete, etc.), the machine type and RPM, and whether you are cutting dry or wet. Check the product page for compatible materials and specifications. If you are unsure, contact us with your material type and machine details.
Can I use a diamond blade dry?: Only blades specifically rated for dry use should be used without water cooling. Using a wet-rated blade dry can damage the blade and create a safety hazard. Check the product listing for dry/wet usage details.
What do the arbor size and RPM ratings mean?: The arbor size must match your machine's spindle. The maximum RPM on the tool must not be exceeded by your machine's operating speed. Both are listed on each product page.

What payment methods do you accept?: We accept all major credit cards, PayPal and other payment methods available at checkout.
Can I change or cancel my order after placing it?: Contact us as soon as possible. We will do our best to accommodate changes before the order ships. Once shipped, the order cannot be modified.

Where do orders ship from?: All orders ship from China. Please see our Shipping Information page for processing times, estimated transit times and tracking details.
How long does shipping take?: Estimated transit times are listed on our Shipping Information page. Actual delivery times may vary due to customs clearance and carrier conditions.
Who is responsible for import taxes and duties?: Import duties, taxes and customs fees are the responsibility of the buyer. Please check your local regulations before ordering.

What is your return policy?: Please see our Returns & Refunds page for full details including eligibility, timeframes and how to start a return.
What if I received a damaged or incorrect item?: Contact us within the timeframe stated in our returns policy with photos of the item and packaging. We will arrange a replacement or refund for items confirmed as damaged in transit or incorrectly shipped.

Do you offer wholesale or bulk pricing?: Yes. Contact us via the Request a Quote form with your product requirements and quantity. Pricing is confirmed after we review your inquiry.
Can you make tools with my brand on them?: We offer OEM and private label options. See our OEM & Private Label page for details and submit an inquiry to discuss your requirements.
Is there a minimum order quantity?: Minimum order quantities depend on the product and specifications. This is confirmed during the inquiry process — we do not publish fixed MOQs as they vary by item.